Privacy policy

Privacy Policy

Last updated: September 18, 2025

Ollie’s Great Bakery LLC (“Ollie’s Great Bakery,” “we,” “us,” or “our”) operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). Ollie’s Great Bakery is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any part of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include data that has been de-identified or aggregated.

We may collect or process the following categories of personal information:

  • Contact details such as your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, payment details, and transaction history.

  • Account information including usernames, passwords, preferences, and settings.

  • Transaction information such as items viewed, added to cart, purchased, returned, or exchanged.

  • Communications with us including messages you send us for customer support or delivery coordination.

  • Device and usage information including IP address, browser, network connection, and activity on the Services.

Sources of Personal Information

We collect personal information from:

  • Directly from you when you place an order, create an account, or contact us.

  • Automatically through the Services (e.g., cookies, device information).

  • Service providers such as Shopify, EasyRoutes, and payment processors.

  • Partners or other third parties as permitted by law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Provide, tailor, and improve the Services. To process orders, accept payments, fulfill deliveries, handle returns or cancellations, and customize your shopping experience.

Communicating with you and delivery coordination. To complete your order, we may use your phone number and email address to:

  • Send automated delivery updates by text message through third-party providers such as EasyRoutes on the day of delivery.

  • Allow our delivery drivers to call or text the recipient to complete the delivery.

  • Call or text the customer or recipient directly to resolve logistics issues.

  • Email the purchaser (e.g., a parent ordering for a student) to confirm details or resolve delivery concerns.

These communications are essential to providing our Services and are not promotional.

Marketing communications. If you provide consent, we may use your email address to send marketing emails about new products, seasonal packages, special offers, or updates from Ollie’s Great Bakery LLC. You may opt out of marketing at any time by clicking “unsubscribe” in our emails or contacting us directly. Opting out of marketing will not affect your ability to receive essential communications related to your orders.

Security and fraud prevention. To authenticate accounts, secure payments, detect fraud, and protect the Services.

Legal reasons. To comply with legal obligations, respond to valid requests, or enforce our policies.

How We Disclose Personal Information

We may disclose personal information to third parties in the following ways:

  • With Shopify, vendors, and service providers who perform services on our behalf (e.g., payment processing, cloud storage, analytics, shipping).

  • Delivery notifications and logistics. To provide delivery updates, we may securely share the recipient’s phone number, delivery address, and order details with third-party providers such as EasyRoutes. These providers process information solely to send text updates on our behalf. In addition, our bakery staff and delivery drivers may call, text, or email either the purchaser or the recipient directly to coordinate delivery.

  • With marketing partners (if you have opted in) for email marketing purposes.

  • With affiliates or within our corporate group.

  • For legal or safety reasons to comply with law, enforce policies, or protect rights and safety.

  • In business transactions such as mergers or sales of assets.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide and improve them. To learn how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy. Depending on your location, you may exercise rights directly through Shopify at the Shopify Privacy Portal.

Third-Party Links

Our Services may link to third-party websites or platforms not controlled by us. We are not responsible for the privacy practices of such sites. Please review their policies before providing personal information.

Children’s Data

Our Services are not directed to children. We do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us to request deletion.

Security and Retention of Your Information

We implement reasonable safeguards to protect your personal information, but no system is 100% secure. We retain personal information for as long as necessary to provide Services, comply with legal obligations, and resolve disputes.

Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.

  • Request deletion or correction of your personal information.

  • Request a copy (data portability).

  • Opt out of the “sale” or “sharing” of personal information for targeted advertising.

  • Manage your marketing preferences.

To exercise your rights, contact us at OlliesGreatBakery@gmail.com. We may need to verify your identity before processing requests.

International Transfers

We may transfer your personal information outside your country of residence. Where required, we rely on approved transfer mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated “Last updated” date. Continued use of the Services constitutes acceptance of the updated policy.

Contact

If you have questions about this Privacy Policy or how we process your information, please contact us at:

Ollie’s Great Bakery LLC

OlliesGreatBakery@gmail.com

919-391-0343