Privacy policy

Privacy Policy

Last updated: June 25, 2026

Ollie’s Great Bakery LLC (“Ollie’s Great Bakery,” “we,” “us,” or “our”) operates this website, online store, and related services, including our campus delivery, local delivery, pop-up delivery, catering, custom order, and customer communication services (collectively, the “Services”). Our online store is powered by Shopify, which helps us provide our website, checkout, payment processing, order management, and related store services.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, receive a delivery, contact us, submit an inquiry, sign up for marketing, or otherwise interact with Ollie’s Great Bakery.

Because many of our orders are gifts or deliveries sent by one person to another, this Privacy Policy applies to both the person placing the order and the person receiving the order, including student recipients.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to you or another person. It does not include information that has been de-identified or aggregated.

Depending on how you interact with us, we may collect the following types of personal information:

Contact and delivery information, such as names, email addresses, phone numbers, billing addresses, delivery addresses, shipping addresses, campus or school name, dorm or building name, room or suite number, front desk or drop-off location, delivery instructions, and recipient contact details.

Order and transaction information, such as products purchased, customizations, quantities, order date, delivery date, school or organization affiliation, gift messages, dessert messages, payment status, discounts, refunds, cancellations, and order history.

Payment information, such as payment method, billing details, and transaction information. Payments are processed through Shopify and/or third-party payment processors. We do not store full credit card or debit card numbers on our own systems.

Account and checkout information, such as account login details, saved preferences, customer profile information, order history, and checkout details.

Communications with us, such as emails, texts, phone calls, website form submissions, custom order requests, catering inquiries, customer support messages, delivery coordination messages, reviews, and feedback.

Allergy, dietary, and customization information that you choose to provide, such as gluten-free requests, allergy notes, dietary preferences, or special handling instructions. This information is used only to help evaluate and fulfill your order, communicate clearly with you, and maintain appropriate order records.

Campus, organization, and event information, such as school affiliation, sorority or fraternity chapter, student organization, residence hall, department, company, event name, event date, event location, headcount, and event delivery needs.

Marketing information, such as your email address, marketing preferences, sign-up source, engagement with our emails, and any preferences you provide about products, schools, events, or promotions.

Device, usage, and website activity information, such as IP address, browser type, device type, operating system, pages viewed, products viewed, items added to cart, referring website, approximate location, and interactions with our website, emails, ads, or checkout.

Photos, reviews, or social media content if you choose to submit them to us, tag us, mention us, message us, or otherwise share content with Ollie’s Great Bakery.

How We Collect Personal Information

We may collect personal information from the following sources:

Directly from you when you place an order, create an account, submit a form, contact us, sign up for marketing, request a custom order, place a catering inquiry, or communicate with us.

From the person placing an order when they provide information about a recipient, such as a student’s name, phone number, school, dorm, delivery location, or delivery instructions.

Automatically through our website, checkout, emails, cookies, pixels, analytics tools, and similar technologies.

From service providers that help us operate our business, such as Shopify, payment processors, delivery-routing tools, email or SMS tools, analytics providers, marketing platforms, and website apps.

From social media platforms or public sources if you tag us, message us, comment on our posts, leave a review, or otherwise interact with our business publicly.

Information About Other People

If you provide personal information about another person, such as a student, gift recipient, roommate, chapter member, employee, or event contact, you are responsible for making sure you have permission to provide that information to us.

For campus deliveries, accurate recipient information is important. This may include the recipient’s name, school, dorm or building, phone number, and delivery instructions. If required recipient information is missing or inaccurate, delivery may be delayed, changed, or canceled according to our order and delivery policies.

How We Use Personal Information

We may use personal information for the following purposes:

To operate our website and online store, including cart, checkout, account, payment, order management, and customer support functions.

To process and fulfill orders, including accepting payments, preparing products, managing customizations, coordinating delivery, sending order updates, handling cancellations or refunds, and maintaining order records.

To coordinate campus, local, pop-up, shipping, and catering deliveries, including confirming addresses, delivery windows, dorms or buildings, student phone numbers, front desk instructions, and other delivery details.

To communicate with purchasers and recipients about orders, including by email, phone call, or text message when needed to complete delivery, resolve logistics issues, confirm details, or provide customer service.

To send transactional and operational messages, such as order confirmations, delivery updates, pickup or delivery coordination, cancellation updates, refund notices, and customer service responses.

To send delivery updates through third-party providers, including route or delivery notification tools such as EasyRoutes. These messages may include delivery status updates or other order-related information.

To allow our bakery staff and delivery drivers to call or text the purchaser or recipient when needed to complete a delivery or resolve an order issue.

To respond to custom order, catering, school, student organization, sorority, fraternity, residence life, business, or community inquiries.

To personalize and improve our Services, products, website layout, school pages, delivery options, customer experience, and marketing.

To send marketing communications if you have signed up for them or where otherwise permitted by law. These may include emails about new products, seasonal packages, delivery launches, school-specific offerings, pop-ups, special offers, and bakery updates. You can opt out of marketing emails at any time.

To measure and improve our marketing, including understanding which products, pages, emails, ads, or campaigns are helpful to customers.

To maintain safety, security, and fraud prevention, including detecting suspicious activity, protecting payments, preventing abuse of our Services, and enforcing our policies.

To comply with legal, tax, accounting, insurance, recordkeeping, and business obligations.

Order and Delivery Communications

Order-related communications are essential to our Services and are not promotional.

By placing an order or providing recipient information, you understand that Ollie’s Great Bakery, our delivery staff, and/or our delivery service providers may contact the purchaser or recipient by email, phone call, or text message for order fulfillment and delivery coordination. This may include automated delivery updates, direct texts or calls from delivery drivers, or follow-up messages from our bakery team.

Opting out of marketing emails does not stop necessary order-related or delivery-related communications.

Marketing Communications

If you sign up for our marketing emails or otherwise provide consent where required, we may send you updates about Ollie’s Great Bakery, including seasonal launches, school-specific delivery dates, new products, promotions, and special offers.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly. Even if you unsubscribe from marketing, we may still send transactional or operational communications related to orders you place.

Cookies, Analytics, and Similar Technologies

Our website and Shopify store may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember cart and checkout details, understand website traffic, improve customer experience, measure marketing performance, and support advertising or retargeting where applicable.

These technologies may collect information such as IP address, device type, browser type, pages viewed, products viewed, items added to cart, checkout activity, referring pages, and interactions with emails or ads.

You can usually adjust your browser settings to refuse or delete cookies. Some website, cart, checkout, or account features may not work properly without certain cookies.

Where required by law or made available through Shopify or our website tools, you may be able to manage cookie or privacy preferences through our website, Shopify privacy tools, or other privacy controls.

How We Disclose Personal Information

We may disclose personal information to third parties in the following ways:

With Shopify, which hosts our online store and helps provide website, checkout, payment, order, analytics, and related services.

With payment processors, banks, and financial service providers to process payments, refunds, fraud checks, chargebacks, and related transactions.

With delivery, routing, and logistics providers, such as EasyRoutes, Zapiet, or similar tools, to manage delivery dates, delivery routes, delivery updates, recipient information, and order logistics.

With our employees, contractors, bakery staff, delivery drivers, and other team members who need the information to prepare, fulfill, deliver, or support orders.

With email, SMS, marketing, advertising, analytics, or customer communication providers that help us send emails, manage customer lists, analyze website activity, send order updates, or measure marketing performance.

With professional advisors, such as accountants, attorneys, insurers, bookkeepers, consultants, or other business service providers.

With government authorities, regulators, law enforcement, courts, or other parties when we believe disclosure is required or appropriate to comply with law, protect rights and safety, prevent fraud, respond to legal requests, or enforce our policies.

In connection with a business transaction, such as a merger, sale, financing, reorganization, acquisition, or transfer of all or part of our business or assets.

With your consent or at your direction, such as when you ask us to communicate with an event contact, organization representative, school staff member, recipient, or another person involved in your order.

We do not sell personal information for money. However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. If our use of advertising, analytics, or marketing tools is considered a “sale” or “sharing” under applicable law, you may have the right to opt out as described below.

Relationship with Shopify

Our Services are powered by Shopify. Shopify may collect and process personal information when you visit our store, use Shopify-powered checkout, use Shop Pay or other Shopify services, make a purchase, or otherwise interact with Shopify services connected to our store.

Shopify’s collection and use of personal information is described in Shopify’s own privacy policies, including Shopify’s Consumer Privacy Policy and related privacy notices. Depending on your location and the Shopify services you use, you may also be able to exercise certain privacy rights directly through Shopify’s privacy tools.

Third-Party Links and Platforms

Our website, emails, social media pages, or communications may link to third-party websites, apps, payment options, maps, social media platforms, review platforms, or other services that we do not control. We are not responsible for the privacy practices, content, security, or policies of those third parties. Please review their privacy policies before providing personal information to them.

Children and Student Recipients

Our Services are intended for general audiences, including parents, guardians, college students, school staff, organizations, businesses, and adult customers. Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

Because some orders may be placed by parents, guardians, family members, schools, or organizations for student recipients, including younger students, we may receive recipient information provided by an adult or organization for the purpose of fulfilling an order or delivery.

If you believe a child under 13 has provided personal information to us directly without appropriate consent, please contact us so we can review and delete the information where required.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, online store, payment system, email system, or electronic storage method is completely secure. We cannot guarantee absolute security.

If we become aware of a security incident involving personal information, we will take steps to respond as required by applicable law.

Retention of Personal Information

We retain personal information for as long as reasonably necessary to provide our Services, fulfill orders, manage customer relationships, comply with legal, tax, accounting, and business obligations, resolve disputes, prevent fraud, enforce our policies, and maintain appropriate business records.

The length of time we retain information may vary depending on the type of information, the reason we collected it, legal requirements, and our business needs.

Your Privacy Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

Request access to the personal information we hold about you.

Request correction of inaccurate personal information.

Request deletion of personal information.

Request a copy of your personal information.

Opt out of certain uses of personal information for targeted advertising, sale, or sharing where applicable.

Withdraw consent for marketing communications.

Manage cookie or privacy preferences where available.

Appeal a privacy request decision where required by law.

To exercise privacy rights, contact us at OlliesGreatBakery@gmail.com. We may need to verify your identity before fulfilling certain requests. If you are submitting a request on behalf of someone else, we may ask for proof that you are authorized to act on their behalf.

Marketing Opt-Out

You may opt out of marketing emails at any time by clicking the unsubscribe link in our emails or contacting us at OlliesGreatBakery@gmail.com.

Opting out of marketing does not prevent us from sending order confirmations, delivery updates, customer service messages, refund notices, or other non-promotional communications related to your orders.

International Transfers

We are based in the United States, and our service providers may process or store personal information in the United States or other countries. If you access our Services from outside the United States, your information may be transferred to, stored in, or processed in a country that may have different privacy laws than your country of residence.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date above. The updated Privacy Policy will be posted on our website. Your continued use of our Services after changes are posted means you acknowledge the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us at:

Ollie’s Great Bakery LLC
OlliesGreatBakery@gmail.com
919-391-0343