Quick Answer:
You order on our website → we bake everything fresh that morning → your student gets text updates with a tracking link → we hand-deliver in the evening after class. For 2 campuses we serve, we have unique delivery procedures:

• Elon University: Orders are delivered to Moseley Center front desk for pickup anytime 5PM–1AM.
  
• High Point University: Orders are delivered to Campus Concierge, and staff bring it right to the dorm room.
  

Detailed Answer:

1. Place Your Order. Visit our Order Page, choose what you’d like, and check out.

2. Morning of Delivery. We bake everything fresh. The recipient receives a text message (to the phone number provided at checkout) with a tracking link showing ETA, exact drop-off location, and driver description. You will get an email with the same tracking link.

3. Delivery Day Updates. Afternoon: We send two reminder texts in case the recipient needs to update us about a conflict. Right before arrival: A text goes out when the driver is 2 minutes away.
At drop-off: You receive a delivery confirmation email.

No-Show Policy. If the recipient does not respond to texts/calls, the driver will leave the order in the safest nearby location. Once left, we are not responsible for loss, theft, or spoilage. Because we run on tight schedules and give recipients all day to coordinate, we cannot wait or attempt multiple deliveries.

Quick Answer:
All deliveries happen during fixed delivery time frames that you select at checkout. We do our best to deliver right inside that window!

Detailed Answer:

• Chapel Hill: Weekday evenings, 7-8PM
• Durham: Weekday evenings, 6-7PM
• Raleigh: Weekday evenings, 8-9PM
• High Point: Weekday afternoons, 4PM
• Elon: Weekday afternoons, 5PM
• Pop-Up Trips: Weekdays are 6-9PM and weekends are 12-6PM

Custom Times: We cannot honor custom delivery times outside of our set routes and time frames.

Peak Periods: We aim to schedule and complete all orders in the time frame selected at checkout! However, during holidays, move-in, or rush weeks, deliveries may occur up to 1–2 hours earlier or later.

Communication: The recipient will receive text updates with a tracking link, and you'll get the same link by email, so everyone stays in the loop!

Quick Answer: From our 1 central bakery, we deliver directly to campus housing, Greek houses, off-campus apartments, and homes within our coverage zones. Our daily delivery radius covers the Triangle and Triad regions of central NC, and we make monthly trips to campuses across the state!

Detailed Answer:

• UNC, Duke, NC State, NCSSM, and Meredith: Delivered right to the recipient’s dorm, apartment, or house.
  
• Elon University: Delivered to Moseley Center's front desk for pickup anytime 5PM–1AM.
  
• High Point University: Delivered to Campus Concierge, and staff bring it right to the dorm room.
  
• All Other Campuses (ECU, UNCW, WFU, UNCC, App): Delivered to dorms, apartments, or houses during our scheduled pop-up trips.
  
• Community Members & Off-Campus Housing: Yes! If the address is within about 10–15 minutes of a covered university, just enter it at checkout. Our system will confirm if we can deliver there.
  
• Coverage: We currently serve the Triangle, Triad, and additional campuses across NC on scheduled monthly trips. All areas we serve have a tab on our Order page!

Quick Answer: No, delivery is always free on every single order!

Detailed Answer: We run fixed delivery routes from our central bakery in Mebane, NC, which allows us to offer free delivery for all orders. Whether the recipient is for a student on-campus, off-campus, or to a local resident a nearby neighborhood within our delivery zone, there are no hidden fees or extra delivery charges.

Quick Answer: Yes, our minimum order is $30.

Detailed Answer: To keep deliveries free and still bake everything fresh to order, we require a minimum order of $30. This helps cover the cost of ingredients, packaging, and delivery while keeping our model sustainable.

Quick Answer: We text your student directly with updates, and you’ll get the same info by email.

Detailed Answer: Before noon on the morning of delivery, your student gets a text with a tracking link showing that evening's precise ETA, exact drop-off location, and driver description. They’ll receive two afternoon text reminders (so they can alert us to any conflicts) and a “2 minutes away” text at arrival. You’ll get the same tracking link by email so you're always in the loop!

Quick Answer: As early as possible! Most families order 3-7 days in advance. Ordering for the next day closes at 9PM the night before (ex: to receive Friday delivery, you must order by Thursday at 9PM).

Detailed Answer: We bake fresh each morning and cannot offer same-day delivery. Popular weeks (FDOC, holidays, exams) often sell out 2+ weeks in advance, so the earlier the better. For standard weekdays, orders are accepted until 9PM the night before delivery or until spots sell out.

Quick Answer: No, we cannot accept same-day orders because everything is baked fresh each morning.

Detailed Answer: Our process starts early each day: we mix, bake, and box all orders fresh in the morning for delivery that evening. Because of this, all orders must be placed by 9PM the night before delivery. Same-day orders aren’t possible since ingredients are already purchased, baking is underway, and delivery routes are finalized. To guarantee your spot, we recommend ordering 3–7 days in advance on normal weeks, and 2+ weeks ahead for holidays and peak weeks (FDOC, exams, move-in, etc).

Quick Answer: Yes, your order can be a complete surprise up until the morning of delivery. After that, we must text the recipient so the delivery goes smoothly.

Detailed Answer: Many families choose to keep their order a secret until delivery day. We don’t contact the recipient until the morning of delivery, when they receive their first text with a tracking link. From that point on, they’ll know something is on the way so they can coordinate with us.

We cannot keep the delivery a secret all the way until arrival. Texting is essential so the recipient can meet the driver and receive their order safely. If the recipient is totally surprised and isn’t available, we cannot wait or attempt a second delivery. The driver will be forced to leave the order, and it could be left unattended.

👉 Please always enter the recipient’s phone number at checkout (do NOT enter your own). We know it’s a sweet idea to keep the gift secret until the driver shows up, but in practice this can mean the order is left outside with no one there to grab it if the recipient happens to be unavailable or unresponsive.

Quick Answer: If the recipient doesn’t meet the driver, we’ll leave the order in the safest nearby location. Once left, we cannot be responsible for loss, theft, or spoilage.

Detailed Answer: We send multiple text updates and give recipients all day to coordinate with us if they have a conflict. If the recipient isn’t available when we arrive and doesn’t respond to our texts/calls, the driver will leave the order in the safest nearby location (dorm lobby if open, outside a dorm entrance, tucked in a window sill, etc.) and will text the recipient a photo of where it was placed. Once it’s left, the order is considered delivered, and we cannot be responsible for loss, theft, or spoilage. Because of our tight schedules, we are unable to wait or attempt multiple deliveries. No refunds are issued for missed deliveries.

Quick Answer: Orders can be changed or cancelled up to 48 hours before delivery. After that point, ingredients are purchased and your delivery spot is reserved, so refunds are not possible.

Detailed Answer: Because everything we make is baked fresh to order, we require 48 hours’ notice for cancellations or major changes.

• Before 48 hours: We’re happy to reschedule, issue a refund, or adjust your order.
  
• The day before delivery: Refunds and cancellations are not possible. We can still make small adjustments if needed.
  
• The day of delivery: If there’s ever an issue with your order (missing item, damaged product, etc.), please contact us right away. We’ll always do our best to make it right.
  
• Missed deliveries: If a recipient does not meet the driver and the order is left, it is considered delivered. No refunds are issued for missed deliveries.

Quick Answer: We deliver rain or shine! The only exceptions are rare extreme weather events (like icy roads, snow here in NC, or hurricanes).

Detailed Answer: Our drivers are used to delivering in normal NC weather, including rain and storms, and we almost never delay deliveries. The only times we may reschedule are during rare extreme conditions, such as snow/ice (YES: snow is considered extreme here in NC!) or major hurricanes that make driving unsafe. Weather delays happen maybe once or twice per year, if at all.

If a delay is necessary, we’ll notify both you and your student as early as possible with updates and a new delivery day. Orders are rescheduled, not refunded, in the case of weather delays as the entire region will be shut down if we are shutting down!

Quick Answer: We take allergies extremely seriously. We even created a full Allergy Guide with everything you need to make an informed decision. CLICK HERE to view our Allergy Guide!

Detailed Answer: Our kitchen regularly uses milk, eggs, wheat, peanuts, tree nuts, soy, and other allergens. While we can try our absolute best to minimize the risk of cross-contact, all products are made in the same kitchen and cross-contact is possible. If your student has a severe allergy, we recommend reviewing our Allergy Guide carefully before ordering. Please inform us of any allergy before ordering by emailing OlliesGreatBakery@gmail.com.

Quick Answer: Yes! We have some very delicious gluten-friendly items available, clearly labeled on our menu under the "Gluten-Friendly & Special Diets" heading on your area's order page.

Detailed Answer: While we do offer select gluten-friendly products, please note that everything is baked in the same kitchen that regularly uses wheat, gluten, and other allergens. We take every precaution to reduce cross-contact, but we cannot guarantee that any item is 100% gluten-free. If your student has celiac disease or a severe gluten allergy, we cannot make any guarantees and ordering is at your own risk. Please inform us of any allergy before ordering by emailing OlliesGreatBakery@gmail.com. For those who are simply avoiding gluten, our gluten-friendly items are a great option!

Quick Answer: Yes! Almost our entire menu is vegetarian-friendly.

Detailed Answer: The only exceptions are a few items that contain animal-based add-ins. All of our menu is vegetarian-friendly except for these specific products:

• Sprinkle Cookies
• Hershey Chunk Cookies
• PB Cup Cookies
• Assorted Cookies
• Sprinkle Brownies
• Hershey Chunk Brownies
• PB Cup Brownies
• Assorted Brownies

Everything else on our menu is vegetarian-friendly!

Quick Answer: Yes- we offer one fully vegan treat!

Detailed Answer: Our Vegan Chocolate Peanut Clusters are made without any eggs or dairy. Please note, they are prepared in the same kitchen that regularly uses milk, eggs, and other allergens, so cross-contact is possible. If your student has a severe allergy, we cannot make any guarantees and ordering is at your own risk. Please inform us of any allergy before ordering by emailing OlliesGreatBakery@gmail.com.

Do you have a storefront?

Quick Answer: We have a unique bakery model: no storefront, we are delivery-only! All of our treats are baked fresh and delivered straight to your student.

Detailed Answer: We offer free delivery to all the universities we serve from our one central bakery in Mebane, NC. We operate as a state-inspected and certified home processor through the NC Department of Agriculture Food and Drug Protection Division, and we’re proud to have built a separate bakery kitchen dedicated entirely to Ollie’s Great Bakery. This model lets us focus on quality, efficiency, and getting fresh-baked desserts straight from our ovens to your loved one’s doorstep.

Quick Answer: No, we are delivery-only and do not offer pickups. The good news is that delivery is always free!

Detailed Answer: All of our orders are delivered directly from our central bakery to the recipient's door. Because our bakery is not a walk-in storefront, we are unable to accommodate pickups. Instead, we provide free delivery to every area we serve, so your order goes straight from our ovens to the recipient without any extra fees or hassle.

Quick Answer: No, at this time we do not ship our products. We are delivery-only within North Carolina.

Detailed Answer: All of our baked goods are made fresh daily and hand-delivered the same evening. Because freshness and quality are our top priority, we do not ship items out of state or through the mail. We currently serve students and families across NC with daily routes in the Triangle/Triad and monthly pop-up trips to other NC campuses.

Quick Answer: Yes — we love baking for big events, teams, and organizations!

Detailed Answer: In addition to individual student deliveries, we’ve baked for weddings, sports teams, sororities, corporate events, and even orders of several thousand cookies at once. Large orders do require advance notice (ideally 1–2 weeks).

👉 To get started, please fill out our Catering Information Form on the Catering Page. If you have a unique situation or questions before filling out the form, you can also email us at OlliesGreatBakery@gmail.com

If you have any other questions, you can reach us by sending a message through our Contact Us page, calling or texting us at (919) 391-0343, emailing us at OlliesGreatBakery@gmail.com, or messaging us on Facebook or Instagram @OlliesGreatBakery. I will do my best to reply within 1-2 days or as soon as possible.

For urgent communications, calling or texting (919) 391-0343 is fastest!