Frequently Asked Questions
Everything you need to know before placing an Ollie’s order: from delivery timing and campus surprises to custom cakes, catering, allergies, gift cards, and merch.
Ordering & Delivery Basics
How does ordering work?
Quick answer: Place your order on our website, choose your delivery date and location, and we’ll bake everything fresh before delivery. The recipient will receive text updates with a tracking link, and we’ll hand-deliver during the selected delivery window.
More details:
After you place your order, we bake, package, and route everything fresh for delivery. On the day of delivery, the recipient receives text updates using the phone number entered at checkout. These updates include the tracking link, estimated arrival time, drop-off details, and driver information. The person who placed the order will also receive delivery updates by email.
For most campuses and local addresses, we deliver directly to the dorm, apartment, Greek house, or home. A few campuses have special delivery procedures:
Elon University: Orders are delivered to the Moseley Center front desk for pickup anytime from 5 PM–1 AM.
High Point University: Orders are delivered to Campus Concierge, and HPU staff bring the order to the dorm room.
If the recipient does not respond to delivery texts or calls, the driver will leave the order in the safest nearby location. Once an order is left, Ollie’s is not responsible for loss, theft, or spoilage. Because we run set delivery routes, we are not able to wait for an extended period or attempt multiple deliveries.
When do you deliver?
Quick answer: Deliveries happen during the fixed delivery windows shown at checkout. We do our best to deliver within the selected window.
More details:
Our standard delivery windows vary by location and route. Current general delivery windows include:
Chapel Hill: Select weekday evenings, 7–8 PM
Durham: Select weekday evenings, 6–7 PM
Raleigh: Select weekday evenings, 8–9 PM
High Point: Select weekday afternoons, around 4 PM
Elon: Select weekday afternoons, around 5 PM
Pop-Up Trips: Weekday trips are typically 6–9 PM, and weekend trips are typically 1–4 PM
We are not able to guarantee custom delivery times outside of our set routes and checkout windows. During holidays, move-in, finals, rush, or other high-volume weeks, deliveries may occasionally occur earlier or later than the usual window.
The recipient will receive text updates with a tracking link, and the person who placed the order will receive the same tracking information by email.
Where do you deliver bakery orders?
Quick answer: We deliver from our central bakery in Mebane, NC to campus housing, Greek houses, off-campus apartments, businesses, and homes within our delivery zones in central NC. We also offer scheduled pop-up trips to select campuses across NC.
More details:
For regular delivery routes, we currently serve UNC, Duke, NCSSM, NC State, Meredith, Elon, High Point, and nearby local residents within our covered delivery zones.
Delivery procedures vary by location:
UNC, Duke, NCSSM, NC State, and Meredith: Delivered to the recipient’s dorm, apartment, Greek house, home, or approved delivery address.
Elon University: Delivered to Moseley Center’s front desk for pickup anytime from 5 PM–1 AM.
High Point University: Delivered to Campus Concierge, and HPU staff bring the order to the dorm room.
Pop-Up Campuses: Delivered during scheduled pop-up trips to approved campus or local addresses.
If you are ordering for a local resident or an off-campus address near one of our covered schools, enter the address at checkout. Our system will confirm whether delivery is available.
Do you charge for delivery?
Quick answer: Standard bakery delivery is included for eligible website orders within our covered delivery zones.
More details:
We run fixed delivery routes from our central bakery in Mebane, NC, which allows us to include delivery for standard bakery orders placed through our website. There are no hidden delivery fees for eligible local or campus delivery orders within our covered zones.
Please note that catering, large events, special setup requests, custom delivery needs, or orders outside of our standard delivery routes may have different delivery requirements or minimums.
Do you have a minimum order size?
Quick answer: Yes, our standard minimum order is $36.
More details:
To keep delivery included and bake everything fresh to order, we require a minimum order of $36 for standard website orders. This helps cover ingredients, packaging, labor, and delivery while keeping our model sustainable.
Some seasonal, summer, catering, pop-up, or special delivery orders may have different minimums.
How far in advance should I order?
Quick answer: As early as possible. Most families order 3–7 days in advance. Ordering for next-day delivery closes at 9 PM the night before, or earlier if the route sells out.
More details:
We bake fresh every day and plan routes in advance, so earlier is always better. For standard delivery weeks, orders are usually accepted until 9 PM the night before delivery, as long as spots are still available.
During busy seasons like move-in, FDOC, holidays, exams, rush, Valentine’s, and graduation, delivery dates can sell out much earlier. For peak weeks, we recommend ordering 2+ weeks in advance when possible.
Do you take same-day orders?
Quick answer: No, we are not able to accept same-day delivery orders.
More details:
Everything is baked fresh in the morning for that day’s delivery route. Because ingredients are purchased, baking is already underway, and delivery routes are finalized by 9 PM the night before when ordering closes, same-day orders are not possible.
To guarantee your spot, we recommend ordering 3–7 days in advance for normal weeks and 2+ weeks in advance for holidays, move-in, finals, rush, and other peak periods.
Campus Delivery & Surprise Orders
Can this be a surprise?
Quick answer: Yes! Your order can be a surprise up until the morning of delivery. After that, we do need to text the recipient so delivery goes smoothly.
More details:
Many families and friends choose to keep their Ollie’s order a surprise until delivery day. We do not contact the recipient until the morning of delivery, when they receive their first text with a tracking link and delivery information.
From that point on, the recipient will know something is on the way so they can coordinate with us. We cannot keep the delivery a secret all the way until arrival because texting is essential for making sure the order is received safely.
Please enter the recipient’s phone number at checkout, not your own. We know it is a sweet idea to keep the gift completely secret, but if the recipient is unavailable or does not respond, the order may need to be left unattended. Because we run set delivery routes, we are not able to wait for an extended period or attempt a second delivery.
How do you coordinate delivery with the recipient?
Quick answer: We text the recipient directly with delivery updates, and the person who placed the order receives the same tracking information by email.
More details:
On the morning of delivery, the recipient receives a text message with a tracking link. This link includes the estimated delivery time, delivery details, and driver information.
Throughout the day, the recipient will receive multiple reminder texts so they can let us know if there is a schedule conflict. Right before arrival, they receive another text letting them know the driver is approaching.
The person who placed the order will receive tracking information by email, so you can stay in the loop without needing to coordinate the delivery yourself.
What if the recipient misses delivery?
Quick answer: If the recipient does not meet the driver or respond to texts/calls, we will leave the order in the safest nearby location. Once left, we cannot be responsible for loss, theft, or spoilage.
More details:
We send multiple delivery updates so the recipient has time to coordinate with us if there is a conflict. If the recipient is unavailable when we arrive and does not respond to texts or calls, the driver will leave the order in the safest nearby location available.
This may be a dorm lobby, apartment lobby, front desk, covered entrance, porch, or another nearby spot depending on the delivery location. The recipient will receive a photo or note showing where the order was placed.
Once the order has been left, it is considered delivered. Ollie’s Great Bakery is not responsible for loss, theft, weather exposure, melting, or spoilage after delivery. Because our drivers are on set routes, we are not able to wait for an extended period or attempt multiple deliveries. Refunds are not issued for missed deliveries.
Can you deliver to dorms, apartments, Greek houses, or off-campus housing?
Quick answer: Yes! For most campuses and local delivery zones, we deliver to dorms, apartments, Greek houses, off-campus housing, homes, and approved campus delivery locations.
More details:
When placing your order, please enter the most complete delivery information you have, including the dorm name, apartment name, Greek house, building, room number if helpful, and recipient phone number.
Delivery procedures vary by campus. For some schools, we deliver directly to the recipient’s dorm, apartment, Greek house, or home. Elon University, High Point University, and Wake Forest University have unique delivery procedures:
Elon University: Orders are delivered to the Moseley Center front desk for pickup anytime from 5 PM–1 AM.
High Point University: Orders are delivered to Campus Concierge, and HPU staff bring the order to the dorm room.
Wake Forest University: Orders are delivered to the Campus Mail Center for pickup anytime during their normal operating hours.
For off-campus housing or local addresses, our checkout system will confirm whether the address is within our delivery zone.
What if I do not know the recipient’s exact dorm or schedule?
Quick answer: That is completely normal! If you know their address and phone number, we can usually coordinate delivery with them on the day of delivery. If you are not sure what they would like, an Ollie’s digital gift card is a great option.
More details:
For most orders, the most important detail is the recipient’s correct phone number. On the morning of delivery, we text the recipient with tracking and delivery information so they can help coordinate if needed.
If you do not know their exact dorm, apartment, or schedule, please include as much information as you can at checkout. For example: campus, dorm name if known, apartment complex, Greek house, or any notes that may help our driver.
If you are not sure what treat they would want, when they are available, or where they are living, we recommend sending an Ollie’s digital gift card instead. That way, they can choose their favorite treats and order when the timing works best for them.
Can I send a gift card instead?
Quick answer: Yes! Ollie’s digital gift cards are perfect when you want to send something sweet but are not sure what to order, when the recipient is available, or where delivery should go.
More details:
A digital gift card lets the recipient choose their own Ollie’s treats and delivery date. It is a great option for birthdays, finals, holidays, care packages, roommate surprises, and “just because” gifts.
Gift cards are especially helpful if you do not know the recipient’s schedule, dorm or apartment details, favorite flavor, or dietary preferences. Instead of guessing, you can send them treat money and let them pick exactly what they want.
Order Changes, Cancellations & Delivery Issues
Can I change my order after placing it?
Quick answer: Bakery delivery orders can be changed up to 48 hours before delivery. After that point, ingredients are purchased and your delivery spot is reserved, so major changes may not be possible.
More details:
Because everything we bake is made fresh to order, we require at least 48 hours’ notice for major changes to bakery delivery orders.
More than 48 hours before delivery, we are happy to help with changes when possible. This may include adjusting the delivery date, recipient information, delivery address, card message, or selected treats.
Within 48 hours of delivery, we may not be able to make changes because ingredients have already been purchased, baking is planned, and delivery routes are being finalized. If you notice an issue, email us as soon as possible and we will do our best to help.
Can I change the delivery date, address, or recipient phone number?
Quick answer: Yes, as long as you contact us at least 48 hours before delivery. Within 48 hours, changes are not guaranteed.
More details:
Please email us as soon as possible if you need to update the delivery date, delivery address, recipient name, recipient phone number, or delivery notes.
We rely on the information entered at checkout to text the recipient, plan routes, and complete delivery smoothly. Changes made with less than 48 hours’ notice may not be possible, especially during busy delivery weeks.
If the recipient phone number is incorrect, please contact us right away. The recipient’s phone number is very important because we use text updates to coordinate delivery.
Can I cancel my order?
Quick answer: Bakery delivery orders can be cancelled up to 48 hours before delivery. Within 48 hours of delivery, cancellations and refunds are not possible.
More details:
More than 48 hours before delivery, we can usually cancel, refund, reschedule, or adjust your bakery order.
Within 48 hours of delivery, refunds and cancellations are not possible because ingredients have been purchased, your order has been added to our bake schedule, and your delivery spot has been reserved.
We understand plans can change, so if something comes up, please email us as soon as possible and we will do our best to help within our policy.
What happens if I entered the wrong delivery information?
Quick answer: Please email us as soon as you notice the mistake. We can usually update delivery information with enough notice, but changes are not guaranteed within 48 hours of delivery.
More details:
If you entered the wrong address, dorm, apartment, recipient name, or phone number, please contact us right away at OlliesGreatBakery@gmail.com.
We will do our best to correct the information before the order is routed. However, if incorrect delivery information causes a missed or failed delivery, we are not able to issue a refund.
Please double-check the recipient’s phone number before placing your order. For surprise gifts, enter the recipient’s phone number, not your own, so we can coordinate delivery directly on the day of delivery.
What happens if there is bad weather or unsafe delivery conditions?
Quick answer: We deliver in normal NC weather, including rain. Rare extreme weather events may require us to reschedule deliveries.
More details:
Our drivers are used to delivering in normal North Carolina weather, including rain and storms. We almost never delay deliveries for regular weather.
The only times we may reschedule are during rare extreme conditions that make driving unsafe, such as snow, ice, hurricanes, or other severe weather events. Yes- snow and icy conditions are considered extreme here in North Carolina!
If a weather delay is necessary, we will notify customers and recipients as early as possible with updates and a new delivery plan. In the case of unsafe weather conditions, orders are rescheduled rather than refunded.
What if my order is delayed?
Quick answer: We do our best to deliver within the selected window, but delays can happen during peak weeks, heavy traffic, campus events, or weather.
More details:
We plan our delivery routes carefully and aim to deliver during the selected checkout window. However, because we are hand-delivering across set routes, occasional delays can happen.
Busy campus weeks, move-in, FDOC, finals, rush, holidays, graduation, traffic, weather, or building access issues may affect delivery timing.
The recipient will receive text updates with tracking information, and the person who placed the order will receive tracking updates by email.
What if something is wrong with my order?
Quick answer: Please contact us right away. If there is an issue with your order, we will always do our best to make it right.
More details:
If an item is missing, damaged, incorrect, or there is another issue with your bakery order, please email us at OlliesGreatBakery@gmail.com as soon as possible.
Please include your order number, delivery date, a description of the issue, and photos if applicable. This helps us review what happened and respond quickly.
We care deeply about every order and want your Ollie’s delivery to feel special. If something goes wrong, we will do our best to find a fair solution.
Allergies & Dietary Needs
Can you accommodate allergies or dietary needs?
Quick answer: We are happy to provide ingredient and allergen information, but Ollie’s Great Bakery is not an allergen-free facility.
More details:
Our bakery handles wheat, milk, egg, soy, and peanuts, and cross-contact is possible. Products described as “made without” a specific allergen are made without that allergen as an intentional ingredient, but we cannot guarantee that any product is allergen-free.
If you have an allergy or ingredient concern, please review our Allergy Info page before ordering. You are also welcome to contact us with the specific allergy, product you are considering, and delivery date so we can review the most accurate information possible.
Is Ollie’s an allergen-free bakery?
Quick answer: No. Ollie’s Great Bakery is not an allergen-free facility.
More details:
We bake in a shared kitchen that handles common allergens, including wheat, milk, egg, soy, and peanuts. Because of this, cross-contact is possible, even for products that are made without a specific allergen as an intentional ingredient.
We take allergy transparency seriously, but we cannot guarantee that any item is safe for someone with a severe allergy.
Do you offer gluten-friendly options?
Quick answer: Yes, we offer select gluten-friendly options, but they are not celiac-safe.
More details:
Some Ollie’s products are made without wheat ingredients, including select gluten-friendly cupcake and cake options and other limited items. However, our bakery handles wheat and gluten-containing ingredients, so cross-contact is possible.
Our gluten-friendly options are best for customers who are avoiding gluten by preference or sensitivity, not for customers with celiac disease or severe gluten allergy.
Do you offer vegan options?
Quick answer: We offer select vegan-friendly items, but availability may vary.
More details:
Some items, such as our vegan chocolate peanut clusters, are made without milk, egg, or wheat ingredients. However, Ollie’s is not a vegan-only bakery, and our kitchen handles milk, egg, wheat, soy, and peanuts.
If you are ordering for someone with a dairy, egg, wheat, peanut, or other allergy, please review the Allergy Info page or contact us before ordering.
Do you offer nut-free options?
Quick answer: We offer many items that are made without nuts as an intentional ingredient, but we are not a nut-free bakery.
More details:
Ollie’s Great Bakery handles peanuts, and some ingredients may include supplier advisory statements related to peanuts or tree nuts. Cross-contact is possible in our bakery.
If you are ordering for someone with a peanut or tree nut allergy, please contact us before ordering with the specific item you are considering so we can review the current ingredient and supplier information.
Where can I find ingredient and allergen information?
Quick answer: Please visit our Allergy Info page for our current allergy and ingredient guidance.
More details:
Our Allergy Info page explains common allergens by product category, gluten-friendly options, vegan-friendly options, dye/coloring considerations, and how we handle allergy questions.
Because ingredients, toppings, decorations, and supplier information can change, we recommend contacting us before ordering if you have a specific allergy concern.
What should I do if I have an allergy question before ordering?
Quick answer: Contact us before placing your order with the allergy, product you are considering, and delivery date.
More details:
To help us review your question quickly, please include:
1. The allergy or ingredient you are avoiding
2. The product or products you are considering
3. The delivery date
We will review the available ingredient information and help you decide whether you feel comfortable ordering. Please remember that Ollie’s Great Bakery is not an allergen-free facility, and we cannot guarantee any product is allergen-free.
Custom Cakes & Catering
How do I request a custom cake?
Quick answer: Please submit a Custom Cake Request through our website with your date, delivery location, cake size, flavor, design vision, colors, message, budget, and inspiration photos.
More details:
Our custom cake request form helps us understand what you are looking for before we quote the order. Please include as much detail as possible so we can review availability, delivery timing, design style, and pricing.
Submitting the form does not confirm your cake. Your cake is only officially booked once Ollie’s confirms availability, sends quote/payment information, and payment has been completed.
How far in advance should I request a custom cake?
Quick answer: About 1 week or further out is ideal. For busy weeks, we recommend requesting even earlier.
More details:
Custom cakes require extra planning, decorating time, and delivery coordination, so the earlier you submit your request, the better.
We recommend requesting custom cakes at least 1 week in advance when possible. During busy seasons like move-in, FDOC, rush, Valentine’s, graduation, finals, and holidays, cake availability may fill much earlier.
If your cake is needed within the next 7 days, please submit the form and email us directly at OlliesGreatBakery@gmail.com so we can review timing as soon as possible.
How much do custom cakes cost?
Quick answer: Basic 6" round cakes start at $80, but most custom cake requests range from $90–$120+ depending on size, style, and design detail.
More details:
Pricing depends on the cake size, flavor, design style, piping detail, colors, toppers, florals, bows, pearls, and overall complexity.
As a general guide:
$80–$100: Simple/classic design
$100–$120: Vintage piping, heart cakes, or added design detail
$120+: Florals, toppers, bows, pearls, or more complex designs
We will review your request and reply with a quote before the order is confirmed.
Do you make fondant, 3D, or character cakes?
Quick answer: No. Ollie’s specializes in buttercream-based custom cakes.
More details:
We do not work with fondant, sculpted 3D cakes, hyper-realistic cakes, or exact recreations of copyrighted, trademarked, or licensed character designs.
We love creating buttercream flowers, vintage piping, heart cakes, rosettes, sprinkles, bows, pearls, butterflies, custom colors, school-color cakes, and simple buttercream-based themes.
Can you copy an inspiration photo exactly?
Quick answer: No, inspiration photos are used for general style, color, and theme direction only.
More details:
We love seeing inspiration photos because they help us understand the overall look and feeling you are hoping for. However, we do not copy another baker’s design exactly.
Your finished cake will be made in Ollie’s signature buttercream style, inspired by your colors, theme, message, and design notes.
Do you offer catering for events, businesses, or weddings?
Quick answer: Yes! We offer dessert catering for campus events, sororities, businesses, schools, offices, celebrations, and select special events.
More details:
Our catering menu includes options like mini cupcakes, catering cookies, mini brownie bites, cookie cakes, muffins, and custom-color dessert spreads depending on the event.
Catering is a great fit for bid day, recruitment, big/little events, office treats, school events, residence life events, corporate gifting, dessert tables, showers, birthdays, and celebrations.
For weddings or larger special events, please reach out with your date, location, guest count, and dessert vision so we can let you know whether we are a good fit.
How far in advance should I request catering?
Quick answer: The earlier the better. For most events, we recommend reaching out at least 1–2 weeks in advance.
More details:
Catering orders require more planning than standard website orders, especially for large quantities, custom colors, school/event themes, or delivery timing.
For smaller catering orders, 1–2 weeks is usually helpful. For larger events, sorority events, school events, holidays, rush, graduation, or corporate orders, we recommend reaching out as early as possible because our calendar can fill quickly.
Submitting a catering inquiry does not confirm your event. Your order is only booked once we confirm availability, finalize the details, and payment has been completed.
Can you set up a dessert table for an event?
Quick answer: Sometimes! Most catering orders are packaged for easy serving, but styled dessert table setup may be available by custom quote.
More details:
Our standard catering orders are typically delivered boxed or packaged so they are easy for your group to set out and serve.
For select events, we may be able to provide a more styled dessert table or setup option depending on the date, location, timing, order size, and staffing availability. Setup requests are quoted separately and are not included with standard website or catering delivery.
If you are interested in setup, please include that in your catering inquiry so we can review whether it is possible for your event.
Gift Cards
Do you offer gift cards?
Quick answer: Yes! Ollie’s offers digital gift cards that can be used toward eligible orders on our website.
More details:
Ollie’s digital gift cards are a great way to send something sweet without having to choose the exact treat, delivery date, or flavor. They are perfect for birthdays, holidays, finals, care packages, roommate surprises, thank-you gifts, and “just because” treats.
How do Ollie’s digital gift cards work?
Quick answer: Choose the gift card amount, complete checkout, and the digital gift card will be delivered electronically.
More details:
After purchase, the gift card can be used toward eligible Ollie’s orders placed through our website. The recipient can choose their favorite treats, select an available delivery date, and enter their delivery details at checkout.
Gift cards are digital and are not physically delivered with a bakery order.
When should I send a gift card instead of placing an order?
Quick answer: A gift card is a great option when you are not sure what the recipient wants, where they live, or when they are available.
More details:
We recommend sending a gift card if you are unsure of the recipient’s schedule, dorm or apartment details, favorite flavor, dietary preferences, or delivery date.
Instead of guessing, you can send them treat money and let them choose exactly what they want when the timing works best for them.
Can gift cards be used for campus delivery orders?
Quick answer: Yes! Gift cards can be used toward eligible campus delivery orders placed through our website.
More details:
Recipients can use their Ollie’s gift card to place an order for available delivery dates at the schools and local areas we serve. At checkout, they can enter their campus, dorm, apartment, Greek house, or local delivery address.
Delivery availability depends on our current routes, school delivery schedule, and available checkout dates.
Do gift cards expire?
Quick answer: Ollie’s digital gift cards do not expire.
More details:
The recipient can use their gift card when they are ready to place an order, as long as delivery is available for their location and selected date.
We still recommend using gift cards during the school year or during active delivery seasons so the recipient has the best selection of delivery dates and treats.
Can I choose when the gift card email is sent?
Quick answer: Yes! When purchasing an Ollie’s digital gift card, you can choose when the gift card email is sent to the recipient.
More details:
This is perfect if you want the gift card to arrive on a birthday, holiday, exam day, or special occasion.
Please note that this schedules the digital gift card email, not a physical dessert delivery. The recipient can use the gift card later to place their own Ollie’s order and choose from the available delivery dates at checkout.
If you want a physical dessert delivered on a specific date, please place a regular bakery order instead of a gift card.
Pickup, Shipping & Merch
Do you have a storefront?
Quick answer: Ollie’s has a unique bakery model: we do not have a walk-in storefront. We are a delivery-focused bakery, and all orders are placed through our website.
More details:
All of our treats are baked fresh at our central bakery in Mebane, NC and delivered directly to the recipient.
We operate our central bakery kitchen in Mebane, NC as an NCDA&CS-inspected Home Processor through the North Carolina Department of Agriculture & Consumer Services Food & Drug Protection Division. All bakery orders are baked fresh and delivered directly to the areas we serve.
This model allows us to focus on quality, freshness, efficiency, and getting desserts from our ovens to students, families, local residents, and loved ones across the areas we serve.
Can I pick up my order?
Quick answer: No, we do not offer pickup at this time. Ollie’s is delivery-only for bakery orders.
More details:
Because our bakery is not a walk-in storefront, we are not able to accommodate pickups. All bakery orders are delivered directly from our central bakery to eligible campus, local, or event delivery locations.
For standard bakery orders within our covered delivery zones, delivery is included at checkout, so your treats go straight from our ovens to the recipient.
Do you ship bakery items?
Quick answer: Not at this time. Our cookies, brownies, cakes, cupcakes, and other baked goods are local delivery only within the areas we serve.
More details:
All of our baked goods are made fresh to order and hand-delivered. Because freshness and quality are so important to us, we do not currently ship baked items through the mail.
We currently serve customers through regular delivery routes in the Triangle and Triad, plus scheduled pop-up trips to select campuses across North Carolina.
Do you ship merch?
Quick answer: Yes! Ollie’s merch, such as sweatshirts, T-shirts, mugs, and tumblers, are shipped.
More details:
Ollie’s merch is printed on demand by our printing partner and shipped directly to the shipping address entered at checkout.
Merch orders are separate from bakery delivery orders. This means merch will arrive in a separate package and will not be delivered by an Ollie’s bakery driver.
Bakery items remain local delivery only, while merch can be shipped through our printing partner.
Can I return or exchange Ollie’s merch?
Quick answer: Ollie’s merch is printed on demand, so we cannot accept returns or exchanges for sizing, color choice, or change of mind.
More details:
Each merch item is made just for your order by our printing partner. Because of this, merch orders cannot be cancelled, returned, or exchanged once submitted unless the item arrives damaged, misprinted, or incorrect.
Please double-check sizing, color, shipping address, and product details before placing your merch order.
What should I do if my merch arrives damaged, misprinted, or incorrect?
Quick answer: Email us within 7 days of delivery with your order number and photos, and we’ll help review the issue.
More details:
If your merch arrives damaged, misprinted, or incorrect, please email OlliesGreatBakery@gmail.com within 7 days of delivery.
Please include your order number, a description of the issue, and clear photos of the item and packaging if applicable. We will work with our print partner to review the issue and, when approved, send a replacement.
Still Have Questions?
We’re happy to help! If you still have a question about ordering, delivery, allergies, custom cakes, catering, gift cards, or merch, please contact us and we’ll get back to you as soon as we can.
For the fastest help, please include your order number if you already placed an order, or include the delivery date, recipient location, and product you are asking about.