We make the order process super easy and convenient- go to our Order Page, click on whatever you'd like to order, add it to your cart, and the website walks you through everything!

We'll take it from there! On the morning of delivery, this is what happens (this same info is included in the order confirmation email you receive when checking out):

1. We will text the recipient (at the phone number you provided) on the morning of delivery letting them know you ordered for them! The texts will include a tracking link. This link is VERY IMPORTANT as it contains a precise ETA, exact delivery location, and detailed driver description! PLEASE let them know to expect our texts- we don't want them to think it's spam! If there is a conflict, we let them know to contact us on our local bakery number (919-391-0343) ASAP so we can work out a solution with them!

2. We will email you an update when we get your order in the oven and have texted the recipient (this typically happens in the late AM before noon). We will include the recipient's tracking link in the email so you can see the exact link that the recipient sees!

3. We will text the recipient a reminder text message a few hours before delivery asking them a second time to please text/call us if they have any conflicts. If they have a conflict, it's very important they contact us ASAP to resolve it!

4. We will text the recipient a final update when the driver is 2 mins away so they know precisely when we arrive.

*In the scenario that we show up to deliver and the recipient is not there & doesn't answer our calls and texts, we will have to either hold their box for delivery another day or leave their box in the safest nearby location. This could be outside a dormitory entrance, in an apartment lobby, on a front porch, etc. We will text them a photo with details. Please understand that this is a last resort for us (we always aim to hand-deliver because we put a lot of time & effort into each order) but we don't have an alternative if the recipient isn't replying to us and hasn't alerted us to a conflict despite the multiple text reminders throughout the day. We are not responsible for the delivery once it has been left. This is why it is so important for the recipient to read their texts and reply to us with conflicts- we will always be flexible and work with them!

5. We will email you a delivery confirmation when we're arriving for delivery. We would truly appreciate a 5-star Google review, and if there are any issues you can always contact us at 919-391-0343!

From our 1 central bakery, we deliver to 7 universities (and all the surrounding communities) on a daily basis: UNC, Duke, NC State, Meredith College, Elon, High Point, and UNC-Greensboro.

We also make monthly trips to 4 additional universities around holidays: Wake Forest, UNC-Charlotte, UNC-Wilmington, and ECU!

We bake everything fresh to order during the day, and deliver in the afternoons and evenings during a set timeframe. The set delivery window depends on your delivery location- we will provide an exact ETA to the delivery recipient on the morning of their delivery so they know exactly when to expect us!

Chapel Hill / UNC - We deliver every weekday (Monday - Friday) around 7-8PM.

Durham / Duke - We deliver every weekday (Monday - Friday) around 6-7PM.

Raleigh / NC State / Meredith - We deliver every weekday (Monday - Friday) around 8-9PM.

Elon - We deliver every weekday (Monday - Friday) by/around 6PM.

High Point - We deliver every weekday (Monday - Friday) by/around 4PM.

Greensboro- We deliver every weekday (Monday - Friday) around 5PM.

Mebane / Hillsborough / Graham -We deliver every weekday (Monday - Friday) between 5-7PM.

Monthly Trips - For those special delivery trips we make to Wake Forest, UNCC, UNCW, and ECU we aim to make our delivery window as convenient as possible with whatever university events are going on around that delivery date!

If we deliver on a weekend, the delivery will usually be around lunch time or early afternoon (typically between Noon-4PM).

If we deliver on a weekday, the delivery will usually be in the evening (typically between 6-9PM).

Visit our ORDER page and click on your city to view our next upcoming delivery date!

We make our delivery process as flexible (and easy) as possible! Just place your order through our ORDER page and we'll text the recipient directly to coordinate all the logistics! This is exactly what will happen:

1. On the morning of delivery, the recipient will get a text with our ETA, your name (the person who ordered), and a personalized tracking link where they can view all details! The link includes our ETA, delivery location, and a description of the driver.

If the ETA doesn't work for the recipient, they are prompted to text us ASAP at 919-391-0343. I will be flexible and work with them! I can try and change the delivery time, meet them somewhere else, deliver to a friend/roommate/RA/front desk, leave their box hidden somewhere, deliver the following day, etc.

2. You will receive an email once the order is in the oven, and I will include the tracking link I texted to the recipient so you can view it too!

3. A few hours before we deliver, the recipient will receive a second text reminder to reiterate our ETA.

4. When we are 2 minutes away, the recipient will receive a third text reminder so they know exactly when to come meet us (or if we are delivering to a mail room/friend/house, they can just ignore this message)!

5. Finally, we will send you a final email once we have successfully delivered. That way you know your order made it to the recipient!!

Please note that if the recipient does not respond to us when we arrive at the scheduled ETA, we will have to leave their box in the safest nearby location and text them a photo. We do everything we can to avoid this, but there's no alternative if the recipient doesn't respond to us. We are not responsible for the delivery once it has been left. Thank you for understanding!

The further advanced notice you give, the better! We highly recommend ordering multiple days in advance so we reserve your delivery spot. At a minimum, we require all orders be placed with at least a 1 day notice (ex: you must order before midnight on Monday if you want delivery on Tuesday).

Because we bake everything ourselves fresh to order still, we usually can NOT deliver same-day (this is why the website will not allow you to select today's date when you checkout). Thank you for respecting our time and process.

When it comes to holidays, please understand we can book out 1 week or FURTHER based on demand! When it comes to holidays, we recommend ordering at least 1 week before holidays to make sure your desired delivery date is still available.

We take allergies extremely seriously. We created an entire Allergy Guide with all the details you need to make an informed decision! CLICK HERE to view our Allergy Guide!

We do have some Gluten-Friendly options!

We take wheat allergies & sensitivities very seriously. We created an entire Allergy Guide with all the details you need to make an informed decision! CLICK HERE to view our Allergy Guide, be sure to scroll down to the Wheat Allergy section!

We take dietary preferences very seriously. We created an entire Allergy Guide that includes information about vegetarian and vegan options! CLICK HERE to view our Allergy Guide, be sure to scroll down to the Vegetarian and Vegan sections!

We have a unique bakery model- we do not have a storefront and are delivery-only! We offer free delivery to all these universities from one central bakery. We operate as a state inspected and certified home processor through the NC Department of Agriculture Food and Drug Protection Division, and are proud to have built a separate bakery kitchen for all our baking!

If you have any other questions, you can reach us by sending a message through our Contact Us page, calling or texting us at (919) 391-0343, emailing us at OlliesGreatBakery@gmail.com, or messaging us on Facebook or Instagram @OlliesGreatBakery. I will do my best to reply within a day or as soon as possible.

For urgent communications, calling or texting (919) 391-0343 is fastest!